Practice Management on Embodia - Part 3: Billing

Nullifying claims requires a 'Managing patient invoices' permission on your account. You can check with the clinic manager to see if you have such permission.

If you have submitted a claim to TELUS eClaims successfully, a nullify request may be submitted if you determine that the claim was submitted in error and must be canceled. You can do so on Embodia only if the claim was submitted during the current business day.

If an insurer has fully adjudicated a claim and issued payment for it, you or the insured party should take appropriate action to return the funds to the insurer. These arrangements are strictly manual and fall outside of Embodia and the TELUS eClaims Service.

To nullify a claim, on the claim page, click on the button 'Nullify this claim' directly under the response from the insurer.

In the popup form, select the reason for nullifying the claim. Once the nullify request is submitted, a nullify result is returned to confirm or deny that the claim was successfully nullified.